Overview
AI support agent purpose-built for SaaS and developer-tool companies that resolves technical questions and integrates with help docs and code.
Details
Twig is an AI customer support agent designed specifically for SaaS, developer-tools, and technical product companies. It learns from product documentation, knowledge bases, code repositories, GitHub issues, and historical tickets to resolve technical questions accurately. Twig integrates with Zendesk, Intercom, Freshdesk, Slack, and Discord, and supports both end-user and developer-facing communities. Its agents handle complex troubleshooting, configuration questions, and API issues with code-aware context.