Overview
AI customer support agent built into Slack and Microsoft Teams that resolves B2B SaaS customer questions inside shared channels.
Details
Thena is a B2B customer support platform that turns shared Slack and Microsoft Teams channels into a managed support workspace, with AI agents that automatically detect requests, classify urgency, and resolve common questions using product documentation. It also offers analytics on customer engagement, SLA tracking, and integration with ticketing systems for escalations. Thena targets the unique challenge of B2B SaaS companies that support customers via shared messaging channels rather than traditional helpdesk portals.