Overview
AI assistant for Zendesk that drafts replies, summarizes tickets, and translates customer interactions inside the agent workspace.
Details
Stylo is an AI assistant designed exclusively for Zendesk users, embedded directly in the agent interface to draft empathetic replies, summarize long ticket threads, translate between languages, and improve ticket triage. Rather than a fully autonomous agent, Stylo focuses on augmenting human agents to resolve tickets faster and more consistently. It is deployed via the Zendesk Marketplace and works across email, chat, and messaging channels. Stylo is well-rated for ease of deployment.