Overview
Conversational AI platform for customer-facing agents that resolve complex issues end-to-end across chat and voice.
Details
Sierra is an enterprise-grade conversational AI platform founded by Bret Taylor and Clay Bavor that builds branded customer support agents for large companies. Sierra agents handle multi-step problem resolution (not just FAQs) by integrating with backend systems to update accounts, process refunds, change subscriptions, and follow company policies expressed as natural language. The platform supports voice and chat, includes analytics on agent quality, and enforces guardrails through outcome-based testing. Customers include SiriusXM, ADT, WeightWatchers, and Sonos.