Overview
Voice-first AI agent platform that resolves customer service phone calls autonomously across industries like healthcare and retail.
Details
Replicant builds autonomous voice AI agents that handle phone-based customer service end-to-end, from greeting and authentication to issue resolution and transfer. Its Thinking Machine combines speech recognition, dialog management, and connectors to backend systems for actions like scheduling appointments, processing payments, and answering account questions. Replicant supports natural conversation including interruptions, accents, and complex turn-taking. Customers include healthcare, insurance, retail, and financial services companies.