Overview
Modern customer support platform for B2B companies with AI features for triage, response drafting, and knowledge management across channels.
Details
Pylon is a B2B-focused customer support platform built for companies that interact with customers via shared Slack channels, Microsoft Teams, email, and ticket portals. It includes AI features for ticket triage, AI-drafted responses grounded in past tickets and docs, knowledge management, and customer health analytics. Pylon emphasizes the operational realities of B2B support (account-level visibility, customer success collaboration, executive escalations) rather than retail-style ticketing.