Overview
Voice AI platform that builds branded AI agents for customer service phone calls with natural conversation across hospitality, banking, and retail.
Details
PolyAI builds enterprise-grade voice AI agents that handle inbound customer service phone calls. Its agents speak naturally with interruptions, accents, and complex multi-turn dialog, integrating with reservation systems, CRMs, and back-office software to take real actions like booking reservations, looking up balances, or processing returns. PolyAI’s proprietary models are trained for spoken conversation rather than adapted from chat models. Customers include Marriott, FedEx, Caesars Entertainment, and Landry’s.