Overview
AI customer support agent for fintech, healthcare, and other complex industries that handles regulated, high-stakes conversations.
Details
Lorikeet is an AI customer support platform purpose-built for industries with complex, regulated, high-stakes support needs, fintech, healthtech, and similar verticals. It models customer-resolution processes as detailed workflows the AI follows, integrating with backend systems to take real actions while maintaining audit trails and compliance. Lorikeet emphasizes resolving tickets accurately rather than deflecting, with rigorous quality measurement and human review loops. The platform supports email, chat, and SMS.