Overview
AI suite within the Kustomer CRM platform offering self-service, agent assist, and conversation classification powered by GPT.
Details
Kustomer IQ is the AI layer of Kustomer, a CRM-centric customer service platform owned by Meta. It offers AI-driven self-service via chatbots that pull from knowledge bases, automated conversation classification and routing, sentiment analysis, and an AI assistant that drafts replies for human agents. Kustomer IQ uses OpenAI models alongside proprietary classifiers, all integrated into Kustomer’s omnichannel timeline view that unifies customer history. It supports email, chat, SMS, social messaging, and voice.