Overview
AI customer support agent built into Intercom that resolves questions instantly using your help center and back-office data.
Details
Fin is Intercom’s AI customer service agent, deeply embedded in its messaging and ticketing platform. It uses content from help centers, internal docs, and past tickets along with custom actions and workflows to resolve customer questions autonomously across chat, email, SMS, and phone. Fin is priced per resolution rather than per seat, aligning cost with value, and includes Fin AI Copilot for human agents and Fin AI Analyst for management insights. It supports 45+ languages and integrates with Intercom’s broader inbox and automation features.