Overview
AI agent for ecommerce support that resolves tickets autonomously by integrating with Shopify, BigCommerce, and Magento data.
Details
Gorgias is the leading helpdesk for ecommerce brands and has expanded into autonomous AI with Gorgias Automate and AI Agent. It resolves common ecommerce support requests (order status, returns, exchanges, product questions, subscription changes) by integrating directly with Shopify, BigCommerce, Magento, and other commerce platforms to take real actions on customer accounts. Gorgias’s AI uses brand voice training, business policy documents, and historical tickets to maintain consistent tone. It also offers an AI agent assist feature for human reps.