Overview
Generative AI customer support platform offering Solve, Triage, Assist, and Discover agents to automate and assist support workflows.
Details
Forethought provides a suite of AI products for customer service: Solve (autonomous resolution agent), Triage (ticket classification and routing), Assist (agent copilot), and Discover (analytics on support data). The platform uses retrieval over knowledge bases and historical tickets, fine-tuned models, and integrates with Zendesk, Salesforce, Freshdesk, and other ticketing systems. Forethought targets reducing first response time, deflection rate, and average handle time while improving CSAT. Customers include Upwork, Carta, and Carvana.