Overview
AI virtual agent for employee IT and HR self-service that resolves workplace questions in 100+ languages.
Details
Espressive offers Barista, an AI-powered virtual assistant for employee IT and HR support that resolves workplace questions autonomously across chat, web, mobile, Microsoft Teams, and Slack. It uses a curated Employee Language Cloud trained on enterprise IT and HR phrases, supplemented by generative AI grounded in company knowledge. Barista supports 100+ languages, integrates with ServiceNow, BMC, Jira Service Management, and Workday, and reduces help desk tickets by handling Tier 1 questions automatically.
Tags
customer-support, autonomous-agent, itsm, hr, enterprise