Overview
Knowledge-centered AI customer engagement platform with chatbots, agent assist, and conversational AI grounded in curated knowledge.
Details
eGain is a long-running customer engagement platform that has evolved its AI offerings around knowledge management, the company believes knowledge accuracy is the foundation of trustworthy AI. Its eGain AI Agent and AI Copilot use curated knowledge graphs combined with LLMs to deliver grounded responses across self-service, agent-assist, and conversational channels. eGain serves regulated industries like financial services, healthcare, and government with strong compliance and audit features.