Overview
Generative AI customer service platform for ecommerce that automates resolution of complex post-purchase issues.
Details
DigitalGenius is an ecommerce-focused AI customer service platform that handles complex post-purchase issues (WISMO, returns, exchanges, address changes, refunds) autonomously by integrating deeply with carriers, ERPs, OMS, and ecommerce platforms like Shopify and Magento. Its agents combine generative AI with deterministic workflows for high-stakes actions, ensuring safe execution of operations like processing refunds. DigitalGenius serves brands such as On Running, Air France, and Boohoo.