Details
Decagon builds AI customer service agents deployed by consumer-facing companies like Eventbrite, Bilt, and Substack. Its agents handle the long tail of support requests (account questions, order changes, troubleshooting) by reasoning over knowledge bases and taking actions in business systems through APIs. Decagon emphasizes measurable resolution rates rather than deflection metrics, with detailed analytics on every conversation and tools for support teams to coach the AI. The platform supports email, chat, SMS, and voice channels.