Overview
Voice channel of Decagon’s customer support AI platform handling phone-based customer interactions for consumer brands.
Details
Decagon Voice is the voice channel of Decagon’s customer support AI platform, handling inbound and outbound phone interactions for consumer-facing brands. The same Decagon AI agents that resolve email and chat tickets also handle phone calls, maintaining consistent reasoning, knowledge access, and action-taking capabilities across channels. Decagon Voice integrates with telephony providers and CRM/order management systems for end-to-end resolution.
Tags
voice, autonomous-agent, enterprise, customer-support