Overview
Real-time voice AI for contact centers offering agent assist, autonomous AI agents, and post-call intelligence.
Details
Cresta delivers real-time voice AI for contact centers across two main products: Cresta Agent Assist (real-time guidance for human agents during live calls) and Cresta AI Agent (fully autonomous voice agents handling calls end-to-end). Both are powered by Cresta’s Ocean-1 contact center foundation model trained on millions of customer conversations. Cresta integrates with Genesys, Five9, NICE, and Amazon Connect.
Tags
voice, copilot, autonomous-agent, enterprise, contact-center