Overview
Voice channel of Cognigy’s enterprise conversational AI platform powering voice bots in contact centers globally.
Details
Cognigy Voice provides voice agent capabilities within Cognigy’s enterprise conversational AI platform, handling complex contact center voice interactions (rebookings, claims, customer service) across global languages and channels. Voice integrates with major CCaaS providers (Genesys, Avaya, Five9, Amazon Connect) and supports SIP/voice gateway integration. Cognigy’s flow-based design lets teams build sophisticated voice IVRs and conversational agents with deep enterprise system integrations.